FAQs
1. WHEN WILL MY ORDER BE SHIPPED?
-Shipping charges: Free for all orders.
-Handling time: 1 - 2 business days
-Transit (Travelling) Time : 5 - 8 business days
2. CHANGE OR CANCEL MY ORDER
You may exchange or cancel your order and address details within 24 hours after purchase. Please contact your email as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER or CANCEL MY ORDER and make sure to include your FULL NAME and ORDER NUMBER.
3. WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries, email us at contact@sheppeymart.com and your email will be forwarded to the right person!
4. WHAT CARRIER DO YOUR ORDERS SHIP WITH?
All United Kingdoms orders are shipped via DHL, UPS, or USPS Express.
5. ARE THERE DUTIES FOR AMERICAN ORDERS?
No additional fees!
6. WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards through our merchant service provider:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
7. CAN I RECEIVE A REIMBURSEMENT?
However, you can get your money back by returning the product, If you are not happy with the product you’ve received from us.
CONTACT INFORMATION
Email: contact@sheppeymart.com
Phone: +447521606112
Monday to Friday
Address: Suite 5202 Unit 3a, 34-35 Hatton Garden, London, EC1N 8DX, United Kingdom