FAQ

1. Ordering & Products

• Q: Are all sneakers and dresses true to size?
  
  
  • A: Yes, most of our items fit true to size. We provide a detailed size guide on each product page to help you pick the perfect fit. If you are between sizes, we recommend sizing up for sneakers and checking the garment measurements for dresses.
    
    
• Q: How do I care for my sneakers and dresses?
  
  
  • A: For dresses, please check the inner care label for fabric-specific washing instructions. For sneakers, we recommend spot cleaning with a soft cloth and mild detergent. Avoid machine washing unless explicitly stated on the product label.
    
    
• Q: Can I modify or cancel my order after it has been placed?
  
  
  • A: We process orders quickly to ensure fast delivery. If you need to make any changes, please contact us within 1 hour of placing your order, and we will do our best to accommodate your request.
    
    

2. Shipping & Delivery

• Q: How long will it take to receive my order?
  
  
  • A: Standard delivery within the UK usually takes 2–4 business days. Once your order is dispatched, you will receive a tracking link via email.
    
    
• Q: Do you offer international shipping?
  
  
  • A: Yes, we ship selected fashion items and footwear internationally. Shipping rates and delivery estimates are calculated at checkout.
    
    

3. Returns & Exchanges

• Q: What is your return policy?
  
  
  • A: We offer a 30-day return policy. Items must be unworn, in their original condition, with all tags attached, and in the original shoe box or packaging.
    
    
• Q: How do I exchange an item for a different size?
  
  
  • A: To exchange a dress or pair of sneakers for a different size, please reach out to our customer support team at Contact@sheppeymart.com, and we will guide you through the seamless exchange process.